Ordering help

Basics of Placing an Order

1. Click on the Add to Cart button, will add a copy of whatever book you've selected. 
   
2. If you'd like more than one copy, change the quantity box in the shopping cart, and hit 'recalculate'.
3. Clicking on a comic cover on the main page will bring you to the extended description of the book, and from there you can click on the add to cart button.
4. You can either type in part of a titles name in the search box (i.e. astonishing, would give you results for all the astonishing x-men series + astonishing tales).  Or you can choose to Browse the on-line catalog by clicking on TITLE to the left of every page.
5. Once you've filled the cart with all the books you'd like, hit the checkout button.
6. Upon checkout you will be asked to 'log in' to the site.  If you already have an account with us, just enter your e-mail address and password.  If not, you can create a new account right there and then. 
7. We do ship INTERNATIONAL, as well as local.  At the time of this writing, International s&h is $32.55 (for up to 12 books), while the US starts at $6 and increases depending on the number/weight of items.

Forms of Payment

1. We accept payment in the form of all major credit cards. VISA, M/C, AMEX & DISCOVER.
2. We also accept payment in the form of PAYPAL.
3. When checking out you can opt instead to PHONE IN your payment at 1-815-556-2704.
4. Your last option is to MAIL IN PAYMENT in the form of either a check, money order or cash. Keep in mind that your books are NOT put aside for you, until payment arrives, and we will not take personal checks for orders over $1,000 without previous long term purchase history with us. Cashiers Checks or Money Orders for all large orders that wish to mail in payment.
5. Once you've filled the cart with all the books you'd like, hit the checkout button.

Pull & Hold Service

Also known as a SUBSCRIPTION service. We do have a service at all of our stores, as well as one on-line. Click here to view the subscription FAQ. Both services are entirely FREE.

Return Policy

Uhappy with the product you just received?  Shoot us an e-mail or contact us immediately.  We'll do what it takes to make you happy.  If we shipped the wrong item you will be refunded or replacement product sent if that's what you prefer.  If you're unhappy with the items condition you can return it for a full refund.  We only ask that you contact us within 7 days of receiving the product.

Our goal is to make you happy.  Try contacting us, we're very quick to respond and openly post our e-mail AND phone contact information to resolve issues quickly!

Special Requests

1.  If you can't find the book you are looking for try one of the following:
   a. shorten the title, instead of typing FAFHARD & THE GREY MOUSER, just type FAFHRD. It's possible we have it listed under FAFHARD AND THE GREY MOUSER and that's what you are not seeing it.  Using the wildcard symbol % will also help narrow your search and help you find the title that you only remember part of.  If, for instance the book you want has the word DOOM somewhere in the title, typing %DOOM will list any title with the word DOOM.
   b.  Send us an e-mail request, and if the book is on the site we'll e-mail you back with a direct link.  If it's not on the site, we'll check all of our stores and add it for you.
   c.  If a title is NOT on our subscription list, you can e-mail us a request to add it, we can usually take care of that in a 24 hour period.
2. We're always happy to take special requests, be it something off your WANT LIST that you haven't been able to find - to a BRAND NEW comic that your local store just doesn't seem to carry.  Feel free to ask.
3. We have a built in WANT LIST feature - if you see a comic that is out of stock on our site, choose ADD TO WANT LIST and your name/e-mail account will get a notification the second we have it back in stock on our site!  You are NOT commited to buying the item  - you will only be notified via e-mail (with a link) in case you wish to order it once we obtain a copy.
   
4. Once you've filled the cart with all the books you'd like, hit the checkout button.
5. Upon checkout you will be asked to 'log in' to the site.  If you already have an account with us, just enter your e-mail address and password.  If not, you can create a new account right there and then.
   
6. If you are interested in receiving ON-LINE COUPONS, sign up for our FREE WEEKLY E-MAIL NEWSLETTER as we tend to issue the coupons through there about 6 to 9 times a year.

Comic Cover Scans

1. Are the covers on the website the actual book I will be getting?
   No, they are just place holder images, it's simply not possible to scan each and every unique book.
2. Can I request an actual scan of the book I'll be buying before ordering?
   Yes, when it's a more expensive comic we totally understand wanting to examine it in more detail.  Just e-mail us at notification@grahamcrackers.com with links to any books you'd like a detailed scan of.
3. I ordered a book on your website that had a cool cover, but when I got it, there was a logo, barcode and all this other trade dress stuff that wasn't on the image on the site!  Why is that?
   When the publishers initially release the images for the books, they are without trade dress on them.  It gives a person an idea of what the cover is going to look like, but may not be the actual cover, sometimes colors are changed and almost always trade dress is added.  It's why we let people know that the images on the site are just place holders.   It's the description of the book that matters more 'virgin cover' you can expect a virgin cover, 'variant cover' you can expect the variant image, etc.
   

Privacy Policy

This privacy policy sets out how Graham Crackers Comics uses and protects any information that you give Graham Crackers Comics when you use this website.

Graham Crackers Comics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Graham Crackers Comics may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].

What we collect
We may collect the following information:

Name
contact information including email address demographic information such as postcode

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may contact you by email, phone or mail if an issue arrises with your order or account.
We may use the information to customise the website according to your interests.
We will never sell your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use cookies to identify who you are when you sign on, and to help save you time asking you to provide the same information each time you checkout.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.